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| "A great choice for small
and medium-sized enterprises " |
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| Organizations today are under a lot of pressure
to do more with less - they've got to make the most of the performance
of their existing technology base and often with fewer and fewer resources.
Recognizing this issue, BI has designed an exclusive suite of services
designed specifically for rapid, easy deployment and low administrative
overhead. |
Our Managed services offerings include the following:
Remote Administration
Utilizing this service will give you the expertise to ensure optimal performance
of your systems, without taking your IT employees away from core job functions.
| Benefits |
| • |
Take advantage of cost-effective
remote system administration and support. |
| • |
Leverage BI's unparalleled IT
management experience and expertise. |
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Receive the support of BI's expert
consultants without increasing head count. |
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Ensure that your IT systems are
deployed and operating at maximum efficiency. |
| • |
Utilize BI resources for system
backup configuration and verification. |
| How
It Works |
An expert BI consultant will
visit your site twice in a month to perform scheduled maintenance on the system (more visits planned depending upon the requirement). Tasks will
include:
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Inspection of all logs, followed
by the appropriate action. |
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Application of maintenance releases. |
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Reconfiguration to meet new organizational
needs or goals. |
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Onsite investigation of problem
reports for more efficient resolution. |
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All other system administration functions will be performed remotely
with the appropriate connectivity implemented by our system specialists. |
| Deliverables |
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Documentation needed for the
IT systems in your organization. |
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Ongoing system administration.
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A written description
of high-level observations, any changes made, and recommendations
for future changes and maintenance. |
| All other system administration
functions will be performed remotely with the appropriate connectivity
implemented by our system specialists. |
Service Desk
BI's Service Desk offers its clients the addressing of any common system
errors or questions by live telephone and email.
At this service level, our technical support representatives can answer
standard questions and address basic complaints.
You can reach technical support by calling our toll-free telephone number,
sending us an e-mail or using our trouble ticket system.
24x7 Service desk support is offered as a packaged service
with BI's Total Solution Services and e-Novation packages.
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